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Technical Services

FURUNO Cyprus Technical Department is comprised by Certified Engineers with extensive training in our HQ in Japan and a wide experience of FURUNO equipment installation and commissioning around the world. Our team is extensively available to respond to any customer request for remote technical support, consult customers on best option for troubleshooting and assist in identifying the root-cause of the technical issue encountered.

There is a seamless collaboration of our Customer Service Department to ensure that authorized service engineers and spare parts are readily available, as and when required.

Relevant to the New Equipment Installation (retrofit) our Technical Department will initiate a pre-attendance communication with the customer for arranging all necessary works that must be completed prior to engineer attendance for the installation/commissioning. Following the internal guidelines for each equipment the FURUNO Cyprus engineer performs each installation efficiently and timeously – and in accordance with the needs of the customers.

Post installation activities include the archiving of all necessary documentation for each installation (including photos, drawings, commissioning reports, service reports, etc.) and the preparation of detailed drawings that are send to the customer for class approvals.

Annual Surveys

FURUNO Cyprus Technical Department is class-approved to perform Radio & VDR Annual Surveys and the VDR CoC issuance. With the approved surveyors we can accommodate the enquiries for APTs from our local customers to any designated port around the world.

Based on the strategic cooperation with our customers and the shared information we have built a mechanism for proactive notification of upcoming Annual Surveys allowing us to plan each survey in the most sufficient and cost effective way.

With Key Customers we have proposed and implemented a Fixed Price Tariff for Radio & VDR APT that protects customers from unexpected costs while allowing the survey planning to be easy and straightforward.

CUSTOMER SERVICE

FURUNO operates a Global Service Network that provides high quality technical services and spare parts in any location around the world. The FURUNO Global Service Network consists of more than 65 Service Stations with thousands of Certified Engineers ready to troubleshoot any technical issue our customers may encounter.

Acting as a Single Point of Contact between customers and the Global Service Network, FURUNO Cyprus Customer Service Department is responsible for a multitude of tasks.

This encompasses responding to and processing any service inquiry in alignment with Sales and Technical departments; ensuring the availability of FURUNO authorized service engineers and/or spare parts; following up with Service Station to ensure timely and efficient delivery of services and keeping track record for each vessel (history) in order to propose the best possible option in each case.

Other responsibilities include the review and evaluation of service reports after completion of service attendances; archiving essential service related documentation; communicating relevant information to the customers; and responding to customer’s clarification questions.

In a nutshell, the added value of Customer Service Department from FURUNO Cyprus is the following:

Access to the FURUNO Global Service Network
QVC: Quality, Value, Convenience
Professionalism in treating customer service inquiries
Monitoring the progress and outcome of each case
Keeping useful record/history/documents for each vessel
Provide valuable technical feedback prior and after service attendance
Ensuring customer satisfaction by matching the customer’s requirements with the offered services
Technical Advice and Service Attendances for the entire FURUNO product portfolio

Contact Now

EMAIL S: sales@furuno.com.cy
EMAIL T: tech@furuno.com.cy

TEL: +357 25734 466

24/7 Tel: +357 97873371
+357 97873989

WORKING HOURS:
8:30AM - 5:30PM / MONDAY - FRIDAY